All our repeat prescriptions are on computer and any patient who is on long term treatment will be given a request slip when they collect their medication from a pharmacy. This lists every item that you are allowed to order without seeing a doctor. Receptionists are not allowed to give prescriptions for medication that the doctor has not authorised.
Requests can be made by giving 48 working hours notice between 9.15am-12.00pm, by calling into the surgery, by post (enclosing a stamped address envelope), by emailing email@example.com or via My Health Online, which is a service provided by National Wales Health Informatics Service that allows you to check and order your prescriptions online – please speak to a receptionist to register for this service.
Please do not request prescriptions via AskmyGP and note that any changes in your medication requested by a consultant must be authorised by the GP before it can be collected and at times may take longer than 48 working hours.
The prescribing clerk is available to deal with any prescription queries that you may have by ringing between 9.15am-12.00pm or emailing firstname.lastname@example.org.
Please note that any queries with regards to the delivery of your medication, can only be dealt with by your usual chemist and not the prescribing clerks.
Periodically we need to review your ongoing repeat prescriptions and reauthorise those prescriptions, which are still necessary – often this happens without you being aware. However, you may sometimes be asked to see a doctor regarding an ongoing prescription. Whilst we accept this may occasionally represent an inconvenience, it is an essential part of maintaining high standards of prescribing and care. If you are aware of any medication that is on your repeat slip that you no longer take, please let us know and we will remove this for you.