Practice Policies

Practice Policies

Practice Leaflet

Download our Practice Leaflet – Here

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.

To help you access other services e.g. from the social work department. This requires your consent.

When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Practice Publication Scheme

The practice has produced a publication scheme under Section 19 of the Freedom of Information Act 2000. The purpose of the scheme is to make you aware of what information is available. For a copy of our publication scheme, please write to the Practice Manager or ask at reception for a copy.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without patient consent unless we are legally obliged to do so.

Complaints/Suggestions

Customer service form

The Doctors and staff of this practice want to provide you with a good service. But sometimes things do go wrong and you may want to complain, or maybe just tell us about your concerns or suggest improvements.

Your first point of contact should be with the Practice Manager, who will do her best to deal with the matter. Our patient information leaflet explains the practice in-house complaints procedure which we operate in line with NHS guidance. Your suggestions, compliments and complaints will help us to provide you with a better service.

Putting Things Right Leaflet

Community Health Council (01639 683490)

The CHC is situated at the First Floor, Cimla Hospital, Neath, SA11 3SY. It is a completely free independent advocacy service for anyone who wishes to make a complaint about any aspect of NHS services, whether it be the hospital, general practice or other health care provider.

The Community Health Council can be found online: Here