Complaints/Suggestions

Important information for patients

Complaints/Suggestions

The Doctors and staff of this practice want to provide you with a good service. But sometimes things do go wrong and you may want to complain, or maybe just tell us about your concerns or suggest improvements.

Your first point of contact should be with the Practice Manager, who will do her best to deal with the matter. Our patient information leaflet explains the practice in-house complaints procedure which we operate in line with NHS guidance. Your suggestions, compliments and complaints will help us to provide you with a better service.

Practice leaflet

Putting Things Right Leaflet

Community Health Council (01639 683490)

The CHC is situated at the First Floor, Cimla Hospital, Neath, SA11 3SY. It is a completely free independent advocacy service for anyone who wishes to make a complaint about any aspect of NHS services, whether it be the hospital, general practice or other health care provider.

Putting things right leaflet

The Community Health Council can be found online: Here