When you are feeling ill or anxious, the worry of trying to get through to the GP can be the last straw.

Enjoy feeling more in control, as you ask for the easiest and fastest way to get any kind of help with askmyGP from your smartphone, tablet or computer. You can bookmark the link in your browser so you don’t forget and all personal information you provide remains secure and confidential to you and your GP. 

It saves you as a patient waiting in a telephone queue, answering personal questions you may not want to discuss over the telephone and also saves the administrators time too, so please help us to help you make the process as easy as possible.  The benefits of this are:

  • All our registered patients including parents and carers on behalf of patients are welcome.
  • You can name a GP if you wish by typing this information in and we will do our best to accommodate you
  • You may prefer a message, telephone or face to face response.
  • You can sign up now, with no paperwork only a few simple questions.

Registered patients of the Kingsway Surgery are able to add a request to this system between 8am and 10.30am, Monday to Friday.  

All requests are triaged by a GP throughout the day and a clinical decision is made to assess urgency, which can take up to 72 hours.  All calls made to and from the surgery are recorded for quality and safety purposes.  Please be aware that depending on doctor capacity and the volume of calls being received, Ask my GP may close earlier than 10.30am on some days.  

If you feel your problem is a medical emergency after Ask my GP closes, please ring the surgery on 01792 650716 to discuss this with a member of the admin team.

For repeat prescription requests, please ring the prescription line between 9.15am-12.00pm or register for My Health Online.  Alternatively, you can email prescriptions.kingsway@wales.nhs.uk

When the surgery is closed please contact 111.

To register a new askmyGP account and submit a medical request to your practice, please click here and follow the steps in the video demo.


error: Content is protected !!