Appointments

ask

If you wish to access a GP then registered patients of the Kingsway Surgery are able to add a request to the Ask my GP system between 8am and 10.30am, Monday to Friday.  All requests are reviewed by a GP and you can expect a response within 3 working days (72 hours).  All children under the age of 16 will be offered a same day appointment.  Urgent clinical request will be dealt with on the same day.  If your problem is a medical emergency after 10.30am, please ring the surgery on 01792 650716.

For non-urgent requests after Ask my GP closes, please email Kingswayappointments.W98027@wales.nhs.uk, where your request will be reviewed by a GP and you can expect a response within 3 working days (72 hours).

Cancellations

Don’t be a DNA!! If you cannot attend an appointment for any reason, please inform us as soon as possible by telephone on 01792 650716 or texting CANCEL to an appointment text reminder, in order for us to give the slot to someone else who may need it. Failure to attend for a booked appointment on 3 separate occasions will result in the practice removing you from our list. 

Chaperones

If you would like to have a chaperone with you during your consultation, please tell the receptionist at the time of making your appointment. A family member or friend may accompany you or, if you prefer, we will appoint a member of staff to act as chaperone.

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